Trouble Shooting Your HP Plotter

1.

Only Use HP ink
I know its tempting to save money and be 'green' but we've seen many problems caused by using inferior-quality refilled cartridges. So, tip number one is don't economise on inks.

2.

Stepped Lines on your plots?
Increase the DPI setting by altering the print quality to 'Best'.

3.

Do you get “Banding” when printing solid images?
This can be cured by using a decent quality coated paper, by selecting the ‘Best’ print setting and performing the print head alignment procedure.

4.

Ink bleeding into the paper?
(and spoiling print quality). Possibly the grade of paper is too low or the plotter’s environment is too humid.

5.

Problems with your printheads or cartridges?
Try giving them a clean with the carriage interconnect wiper, then reseat them. If that doesn’t work then it’s probably time to give us a call on 08000 749717. (Note. Never clean inside the ink cartridge slots).

6.

Communication problems between computer and plotter?
Try the following 3 tips.. Confirm that you have selected the correct interface port in your software. If your plotter is networked, try using it directly connected to your computer instead. Then try using another interface cable.

7.

Only getting a partial print?
Maybe your plotter has too little memory. Modern software creates much larger file sizes so we can supply memory upgrades for you. Ring us on 08000 749717 to find out more.

8.

Save paper
When printing out a series of "small" images, use the 'nesting' facility.

9.

If your printer seems too slow,
Check which print quality setting you're using. 'Normal' or 'Fast' setting will print quicker than 'Best' and remember that the settings on your computer will usually override the setting on the plotter.

10.

To keep your HP DesignJet in top condition
It's well worth enrolling on our Planned Maintenance Programme. You'll get a free annual health-check and a guarantee of no extra labour charges for a whole year.